Useful Links



featured customers

About RapidHost

Careers

Support Center

Our Contact Details

RapidHost Limited,
Keypoint,
17-23 High Street,
Slough,
Berkshire,
SL1 1DY,
United Kingdom

 » Show Map


 

 

network management software

 

Customer Support

...provided exclusively by in-house support professionals

…we can deliver quality support services via telephone, email, self-service web and by live chat to suit our customer's varying needs.

Support

System Status

At RapidHost we use the expertise of our in-house support professionals to deliver professional & knowledgable support services. In addition, we support our team with the industry-leading SupportSuite software from Kayako Infotech.

This means that we can deliver quality support services via telephone, email & self-service web to suit our customer's varying needs. A truly complete support service.


Don't Just take Our Word For It…

Your helpfulness and responsiveness has been outstanding and a benchmark by which others should be judged.

Terry Forsey, Technology, Sales & Marketing Coach

The team at RapidHost are always on the end of the phone when I need them and provide quick solutions to every request I, or a client, may have. Their flexibility and efficiency means that the same level of service is passed on to our customers

Sarah Lane, Abacus Media

Working in partnership with RapidHost ensures that when we get out of our depth, professional help is only a phone call away

Chris Astridge, The Owl Barn Gift Catalogue


How to Contact RapidHost Support

In all cases, contact us through one of the following methods


WebManage Customer Portal

The WebManage Customer Portal is a an online system which allows customers to manage all aspects of their account with RapidHost.

Company Details - Here you can update your own company's details (address, phone etc.). You can also add and edit contacts and enable them to log into specified areas of WebManage themselves and select which notifications they should receive from the system. You can update your credit card information as well as your WebManage password and security question.

Domain Management - This area enables you to view all of the domains you have registered with RapidHost with their associated expiry dates. You have the ability to turn off auto-renewal for domains you no longer wish to control.

Account Management - From here you can view details of your services, manage and pay your invoices and view any emails sent to you via the Webmanage system.

FileMaker Database Management - If you have any FileMaker databases with us, the My FileMaker section within WebManage will allow you to perform most tasks which are required in relation to remotely hosted databases. You will be able to open, close, pause and resume your databases, view, contact and disconnect currently connected clients and create multiple database backups on-the-fly which can be downloaded to your local system (depending on your service level).

Email Management - If you have email accounts with RapidHost that aren't part of a web-hosting package, you will soon be able to manage these accounts through the WebManage customer portal. Manage your spam options, create some forwarding rules or set an out-of-office reply through the convenience of a web-browser.

For assistance getting started using WebManage, please refer to the Quick Start Guide which will run you through the various screens you will see and the basic tasks you are likely to complete.

Knowledge Base

Our comprehensive online Knowledge Base, available through the Online Support System, will answer many commonly encountered questions. But if you do not find the answer please let us know.