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Our Contact Details

RapidHost Limited,
Rapid House,
27 Little Marlow Road,
Marlow,
Buckinghamshire,
SL7 1HA,
United Kingdom

0870 787 0950 (UK)
+44 1628 498 290 (Intl.)

0870 787 0955 (UK)
+44 1628 498 295 (Intl.)

Customer Support

...our in-house support professionals deliver 24x7 customer service

…we can deliver quality support services via telephone, email, self-service web and by live chat to suit our customer's varying needs

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Support

At RapidHost we use the expertise of our in-house support professionals to deliver a 24x7 customer service. In addition, we support our team with the industry-leading SupportSuite software from Kayako Infotech. Amongst the many features of this software tool is a Live Chat capability, where you can converse with our technicians in real-time.

This means that we can deliver quality support services via telephone, email, self-service web and by live chat to suit our customer's varying needs. A truly complete support service.

Don't Just take Our Word For It…

Your helpfulness and responsiveness has been outstanding and a benchmark by which others should be judged.

Terry Forsey, Technology, Sales & Marketing Coach

The team at RapidHost are always on the end of the phone when I need them and provide quick solutions to every request I, or a client, may have. Their flexibility and efficiency means that the same level of service is passed on to our customers

Sarah Lane, Abacus Media

Working in partnership with RapidHost ensures that when we get out of our depth, professional help is only a phone call away

Chris Astridge, The Owl Barn Gift Catalogue

How to Contact RapidHost Support

In all cases, contact us through one of the following methods

using our Online Support System
by telephone 0870 787 0950 (within the UK)
by telephone +44 1628 498290 (from outside of the UK)

Customer Panel

The RapidHost Customer Panel allows our customers to manage their own company's details (address, phone etc.) as well as specifying information on particular members of staff who need to receive information / notifications regarding certain aspects of their services.

Domain Management - The customer panel allows users to manage domain name records for domains which they control. They can add, edit and delete A, CNAME, MX and TXT record-types using our easy-to-use browser interface.

Domain History - A historical list of change operations is stored for each domain. The date, time, which user performed the operation and the specific details of the operation itself are logged and can be reviewed at any time.

Domain Renewals - Domains held with certain domain registries (currently Nominet and Network Solutions) can now be renewed through the RapidHost Customer Panel. If your organisation holds domains which meet the criteria, your domain or system administrator will be notified via email when a renewal is required. Other domains will continue to be renewed in the normal fashion.

FileMaker Database Management (coming soon) - If you have any FileMaker databases with us, this section will allow you to perform most tasks which are required in relation to remotely hosted databases. You will be able to open, close, pause and resume your databases, view, contact and disconnect currently connected clients and create multiple database backups on-the-fly which can be downloaded to your local system (depending on your service level).

Email Management (coming soon) - If you have email accounts with RapidHost that aren't part of a web-hosting package, you will soon be able to manage these accounts through the RapidHost customer panel. Manage your spam options, create some forwarding rules or set an out-of-office reply through the convenience of a web-browser.

Knowledge Base

Our comprehensive online Knowledge Base, available through the Online Support System, will answer many commonly encountered questions. But if you do not find the answer please let us know.